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My username and password do not work - Powered by Kayako eSupport Helpdesk Software
21 Mar 2019 
Support Center » Knowledgebase » Login Issues » My username and password do not work
 My username and password do not work
Article I Can’t Log In / Error Message Received:

Make sure you are copying the username & password exactly.
These are case sensitive and that a capital “A” is different than a lower case “a”. Also make sure that you don’t have any extra spaces before or after the username or password. You may also want to clear out any cookies kept on your computer.

If this still is causing a log in issue, please submit a support ticket.

Please supply us with as much of the following information so that we can locate your account faster and help you in a timely manner.

Full Name
Subscription Number
Email Used To Sign Up (NOT just a contact email)
Website You Are Having Issues With
A Brief Summary Of Your Issue

Click here to submit a support ticket

Article Details
Article ID: 3
Created On: 24 Apr 2009 10:06 PM

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